shell cordovan SPECIAL

Which Payment Methods Are Available?
We accept credit cards and bank wire.
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All credit cards transactions are processed using 256-bit SSL encryption. Your credit card information is never stored.
If you prefer to pay with T&T please place an order choosing Bank wire payment option and we will send you an invoice accordingly.

Which currency am I buying in?
All of the prices on our website are in Euros (EUR, €), you'll pay in Euros.
We give indicative prices on our product pages in different currencies, however the order total in your currency depends on the exchange rate at the time of placing the order.
Please note that all refunds are made in Euros (EUR, €) and are subject to exchange rates at the time of refund, not the time of purchase.

What If My Payment Fails?
it could be because of one of the following reasons:
• You need to authorise the payment with your bank before placing another order
• You  need to check that your security code matches the number on the back of the card
• The billing address doesn't match the address registered to the debit or credit card

Please note that when placing an order on our website the billing address must be the registered address

Do the prices include VAT?
For orders within Europe we are obliged to charge your local rate VAT on products and shipping. This will be shown during checkout.
If you're ordering outside the EU then you'll see the prices without VAT. Starting from July 1st 2021 we must charge the VAT based on your country's rate and transfer this tax to your country budget.
If you're ordering as a VAT-registered business, please input your company VAT number during checkout and the tax will be waved (for valid European VAT numbers only).
For orders outside of the EU the VAT rate is 0.

How Can I Cancel My Order?
You can cancel your order anytime before it was dispatched.
If you have cancelled your order, then we refunded your order. It may take up to 10 days for your bank or card issuer to make your funds available to you again.
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Note that when you cancel the order we do not refund the payment processor's commission ( Stripe) because they do not refund their commission to us, so you will receive the original payment without the processing commission.
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How do I return my order?
If you want to return something, you have 14 days from the delivery date to request and despatch it back to us.

‍Please email to us your order number from the same email address you used to place the order. Original shipping costs are non-refundable and return shipping is on you. If your products are sent back later than 14 days you’ll only be eligible for a store credit.

Did not find what you are looking for? Please visit our FAQ page for more information.

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